Service policies & terms of use

This document (the 'Terms') is an agreement between you - the person registering an account, purchasing or using a licence - and the company operating the system ('we', 'us') when you access the customer portal, place orders, make payments, activate and use any software or website licence we distribute.

By creating an account, placing an order or activating any licence, you confirm that you have read, understood and agree to be bound by these Terms together with the policy of each individual product (where applicable). If you do not agree with any part of them, please stop using the service.

• 'Service': the entire customer portal, the licence verification API, the software/website products and all accompanying services we provide.
• 'Licence': the right to use a product according to the package, term and limits (domain names, devices, number of activations and so on) that you purchased.
• 'Licence key': the character string identifying a licence, used to activate and verify it.
• 'Portal': the customer portal where you manage orders, licences, invoices, your wallet and support requests.
• 'Operator': the organisation or individual officially operating the system, whose details are published in the footer and in the Contact section at the end of this document.

Accounts are identified by email address. You undertake to provide accurate registration details (email, full name, phone number, address) and to keep them up to date.

• You are solely responsible for safeguarding your password and for all activity carried out through your account.
• We recommend enabling two-factor authentication (2FA) in the Security section to better protect your account.
• If you suspect unauthorised access to your account, you must change your password and notify us immediately.
• You may not transfer, rent out or share your account without our prior written consent.

The products we sell are WEBSITE SOURCE CODE and SOFTWARE developed by us. When you buy a product you receive the source code together with an activation licence tied to a domain name or device (depending on each product description), plus installation and support in line with the policies set out in this document.

This Portal is NOT a product for sale - it is a free companion tool for managing your purchases and usage: orders, invoices, licences, wallet and support requests, along with the licence verification API for activated websites and software.

We make every effort to keep the Portal and the licence verification API running continuously, but service may be interrupted for maintenance, upgrades or events beyond our control (infrastructure providers, network outages, natural disasters and so on). For planned maintenance we will endeavour to give advance notice through the Portal or by email.

• Only purchase and pay directly at https://client.cmsnt.co/. Any other sales channel or payee account is fraudulent - we accept no responsibility for transactions made outside this official channel.
• Prices are listed in Vietnamese Dong (VND) and may change from time to time; a price change does not affect orders that have already been paid successfully.
• Payment is made by bank transfer (reconciled automatically through the payment gateway) or by deducting your Portal wallet balance. The service is activated automatically as soon as the system records full payment.
• When transferring, you must use exactly the payment reference provided by the system. An incorrect or missing reference may delay recognition of the payment; if that happens, send a support request with proof of transfer so we can reconcile it manually.
• An invoice for every order is stored in the Portal so you can look it up at any time.

A licence grants you the right to USE the product under the package you purchased; it does not transfer ownership of the source code or the product. All intellectual property rights in the product remain with us or the relevant licensor.

• Each licence key may only be used on the number of domain names/devices allowed by the package; re-issuing a licence for a new domain follows the policy of the individual product.
• Strictly prohibited: sharing, reselling or renting out licence keys; reverse engineering, decrypting, modifying or removing the licence verification mechanism; using one key beyond its permitted limits.
• We support the original purchaser only. If you share or resell a licence or the source code to someone else, that recipient will receive no support from us. Source code bought from a third party or obtained as a shared/nulled copy is likewise excluded from support and warranty.
• We reserve the right to disable a website's activation licence where there is evidence that you are using the website for fraud, or that you have shared or resold the source code or activation licence.
• Violations result in immediate revocation of the licence without refund, and we reserve the right to close your account and to claim damages as provided by law.

• For products billed on a recurring basis, once the term ends the licence stops being verified/activated and stops receiving updates. The system emails you a reminder before the expiry date so you can renew in good time.
• You may upgrade to a higher package at any time; the difference is calculated based on the remaining time on your current package.
• A licence left expired for a long period without renewal may be revoked permanently.

Because of the nature of digital products - the licence key is delivered and usable immediately after payment - we do NOT issue refunds once a licence has been granted, except where a technical fault in the product cannot be resolved by us within a reasonable time.

• Refund requests must be submitted through the support channel in the Portal, clearly describing the fault and the steps to reproduce it so our technical team can investigate.
• Where a request is accepted, the refund is credited to your Portal wallet or returned to the original payment method as agreed between the two parties.

If you join the customer referral programme, you additionally agree to the following conditions:

• Commission is recorded at the rate published at the time the order is placed and added to your commission balance (kept separate from your payment wallet).
• Commission is clawed back if the underlying order is refunded, cancelled or found to be fraudulent.
• Strictly prohibited: placing your own orders through your referral link, spamming, running misleading advertising or impersonating us. Violations result in the cancellation of all unpaid commission and termination of your affiliate status.

• Attacking or scanning for vulnerabilities, distributing malware, or any other act that harms the system or other users.
• Unauthorised access to the API, forging requests, or abusing the rate limits set by the system.
• Falsifying payment information, using funds of illegal origin, or fraud of any kind.
• Using the service for purposes that breach the laws of Vietnam or the laws of your place of residence.

The service is provided on an 'as-is' basis. Faults caused by the product's own code are covered by a free warranty; the source code receives free bug-fix updates until the end of the product lifecycle (the point at which we stop selling that product). Faults caused by anything other than the product's code are supported on a paid basis.

• When you buy source code, we perform the first setup free of charge: we deploy the code to your hosting and configure everything so that you only have to start using it.
• If you need a second setup in order to move to different hosting, the fee is 500.000đ per time to prevent abuse.
• We do not provide warranty cover for faults you cause yourself - for example, coding additional features that introduce bugs, or editing the interface in a way that breaks it.
• There is no support or warranty if you use the source code to misappropriate assets, commit fraud or otherwise break the laws of Vietnam; we may terminate support the moment we discover it. We accept no legal responsibility for your misuse of the product.

In all cases, our total liability shall not exceed the total amount you have paid for the relevant service in the preceding 12 months. We are not liable for indirect losses such as data loss, lost revenue or business interruption arising beyond our reasonable control.

We collect only the minimum data needed to provide the service: email, full name, phone number, address, order/licence history and access logs kept for security purposes.

• Your data is used to operate the service, reconcile payments, provide customer support and send notifications relating to your account. We do NOT sell your data to third parties.
• Data is shared with payment processing partners only to the minimum extent needed to complete a transaction, or when a competent state authority requires it through due legal process.
• You may view and update your personal details in the Portal at any time, and you may request deletion of your account once you have no outstanding obligations (incomplete orders, disputes in progress and so on).
• The system uses cookies/browser storage for your login session and interface preferences (language, light/dark mode); they are not used to track you across other websites.

We may suspend or terminate an account where we find a breach of these Terms, payment fraud, or where the law requires it; unless prohibited from doing so, we will notify you of the reason by email at your registered address.

You may stop using the service at any time. Termination does not extinguish obligations that arose beforehand (outstanding payments, confidentiality undertakings, licence usage limits and so on).

We may update these Terms from time to time. The latest version is always published on this page together with its update date; for significant changes we will notify you by email or through a Portal notice. Continuing to use the service after new terms take effect is deemed acceptance of those changes.

These Terms are governed by the laws of Vietnam. In the event of a dispute, both parties will first seek to resolve it through good-faith negotiation and conciliation; if no agreement is reached within 30 days, the dispute will be referred to the competent court in Vietnam for resolution.